Annual Report 2013 | Suomeksi |

Our stakeholders

Fortum interacts with millions of people through its business operations. Collaboration and dialogue with different stakeholder groups helps us to assess and meet the expectations that important stakeholder groups have towards our company. We report openly about the stakeholder collaboration and impacts of our operations.

Important stakeholders

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Local communities' expectations

Fortum's actions

  • Plant safety
  • Elimination of noise and emissions
  • Safeguarding biodiversity and recreational use of nature
  • Support and donations to local communities
  • Dialogue and collaboration
  • Management of our risks and operating in line with our Code of Conduct, policies and instructions  
  • Infrastructure and plant safety investments
  • Good employer and neighbour
  • Active and open communication
  • Meetings with local residents and customers
  • Support for local community activities

Customers' expectations

Fortum's actions

Customer relationship and products

  • Safe and reliable electricity company
  • Good service
  • Fair pricing; straightforward and accurate billing
  • Support for efficient and smart energy use, environmentally benign products

 

 

 

 

Energy production and distribution

  • Delivery reliability of energy
  • Efficient energy production
  • Responsible operations in society
  • Real time disturbance communication

Our products and customer relationship management

Energy production and distribution, and our activities in society

  • Distribution network improvements
  • Effective disturbance communication
  • Use of environmentally benign forms of energy
  • Investments in energy efficiency

Services and goods suppliers' expectations

Fortum's actions

Fortum's business operations

  • Good financial position and ability to take care of the agreed obligations
  • Responsible operations
  • Good reputation (e.g. Fortum as a good customer reference)

 

Business relations with suppliers

  • Fair and equal treatment of suppliers
  • Long-term business relations
  • Development of suppliers' business and products/services

Fortum's business and purchasing principles

  • Compliance with the Fortum Code of Conduct, regulations and agreements
  • Professional purchasing process consistent with good purchasing principles (including public procurements)
  • Supplier pre-selection and audits
  • Monitoring of reputation development

Supplier relationship management

  • Systematic supplier relationship management
  • Category management model in use for most significant purchasing categories
  • Joint development projects with suppliers and creation of new business opportunities for our suppliers 

 

General public's expectations Fortum's actions
  • Activities for the good of society
  • Fair pricing
  • Transparency
  • Reasonable financial returns and fairness in management remuneration
  • Tax payment and development of the energy sector to meet society’s needs
  • Active and open communication
  • Remuneration complies with the Cabinet Committee guidelines and principles
  • Support to non-profit activities
Media's expectations Fortum's actions
  • Relevant, reliable and transparent communication
  • Active and open communication
  • Easily accessible through media desk
  • Continuous development of crisis communication preparedness

Non-governmental organisations' expectations


Fortum's actions

  • Operational responsibility
  • Environmentally benign investments
  • Promoting renewable/efficient energy production
  • Collaboration projects, open interaction and dialogue
  • Reliable reporting
  • Active and open communication
  • Publishing tax footprint
  • Collaboration with Finnish and Swedish nature conservation associations regarding our environmentally benign electricity products
  • Collaboration in responsible procurement of wood fuel material and in sponsorship projects
  • Monitoring of NGO activities and engagement in dialogue
  • Third-party assurance of reports

 

Personnel's expectations

Fortum's actions

Employment relationship

  • Job security
  • Equal treatment
  • Performance-based wages

Working environment

  • Work well-being and safe working conditions
  • Opportunities for professional development
  • Recognition of work contribution
  • Open interaction

Employment relationship

  • 96.2% of personnel permanent employees
  • Support for equality, respect for cultures and values of individuals and groups
  • Performance-based wages, commitment to uniform guidelines and tools in remuneration

Working environment

Energy-sector organisations' expectations

Fortum's actions

  • Advocating for shared interests
  • Maintaining dialogue

Authorities' and decision makers' expectations

Fortum's actions

  • Compliance with laws and regulations
  • Paying taxes
  • Maintaining dialogue
  • Transparency and reliable reporting
  • Compliance management
  • Payment of taxes and dividends 
  • Publishing tax footprint
  • Active dialogue with authorities and decision makers about key issues in the energy sector
  • Active and open communication, reports assured by a third party

Investors' and shareholders' expectations

Fortum's actions

  • High-yield share
  • Risk management
  • Responsible operations
  • Dedicated to achievement of our financial targets
  • Dividends paid every year
  • A stable, sustainable and over time increasing dividend of 50-80% of earnings per share excluding one-off items
  • Compensation for investors as agreed
  • Systematic management of risks and operations in line with our Code of Conduct
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